Talk To Us
24/7 support · real people
Talk to a real person.
Any question, any time.
Whether you’re weighing up your first tool, already running your business on the platform, or just want to know how something works — there’s a person on the other end. No ticket queues, no phone menus, no robots.
Opening an account is separate — and free. Create your free account here.
How To Reach Us
Every way to get in touch.
Pick whichever suits you. All of them reach the same team.
The fastest way to reach us. Ask anything — before you sign up or after.
+1 (945) 254-2944 Open chat →Best for anything with detail — account questions, billing, or documents.
info@novixmagnet.com Write to us →Support hours
Support is available around the clock, every day of the week, wherever your business is.
24/7 Serving businesses in 10+ countriesWhere we are
NovixMagnet is a fully online platform, so there is no walk-in office to visit.
Texas, United States Everything is handled onlineBefore You Write
A lot of answers are already here.
If your question is one of these, the fastest route is a link — not a message.
🚀
“I want to open an account”
Accounts are created on the sign-up page in a couple of minutes, with no credit card. You choose your tools there too.
💵
“How much does it cost?”
Each tool is its own monthly plan, from $10 to $49. The pricing page lists every one of them side by side.
🧩
“What does each tool actually do?”
Seven tools cover your website, business profiles, booking, search visibility and leads. Each has its own page.
↩️
“How do I cancel or get a refund?”
Every plan is monthly and can be cancelled on its own. The full terms are published in writing.
📄
“What exactly am I agreeing to?”
The Terms of Service cover setup, management and cancellation, and can be read in full before you sign up.
📚
“How does this work in practice?”
The blog covers how local businesses get found, booked and chosen online — in plain language.
Not A Support Question?
You don’t need to message anyone to get started.
Creating your account takes a few minutes on the sign-up page. You choose the tools you want, answer a few questions about your business, and each tool is set up from those answers.
Nothing is charged until you’ve seen it. Every tool is shown to you in full first — you keep what fits and the monthly plan starts only then.
✓No credit card to create your account
✓See every tool working before you pay
✓Each tool added and cancelled on its own
✓Plans from $10 a month
⚡ Founding prices rise soon — lock yours in.
Create Free Account Cancel anytime · no credit card to start · see it before you payor
Ask a question first
9,758Websites built & maintained
5,734NovixBooking users
4.9/5Average customer rating
10+Countries served
24/7Support
Questions & Answers
Getting in touch, explained.
What’s the fastest way to get an answer?
WhatsApp, on +1 (945) 254-2944. It’s the quickest route for a short question, whether you’re already a customer or still deciding. For anything that needs detail — account questions, billing, or documents — email info@novixmagnet.com instead. Support is available 24/7.
Can I open an account through WhatsApp?
No. Accounts are created on the sign-up page, which takes a couple of minutes and needs no credit card. That’s where you choose your tools and answer the questions each one is built from. WhatsApp is for questions and support — before you sign up or after.
Do I need an account to ask a question?
No. You can message or email at any time, with no account and no obligation. Plenty of people get in touch to understand how a tool works before they decide whether to create an account at all.
I’m already a customer and something needs changing. Who do I contact?
The same channels. Send a message on WhatsApp or an email with what needs updating — your hours, services, contact details, photos, anything — and it’s taken care of for you inside the platform. You never touch settings, hosting or updates yourself.
How do I cancel a tool?
Every plan is monthly and can be cancelled at any time, with no penalty and no contract. Each tool is cancelled on its own, so cancelling one leaves your other tools running. Get in touch through any of the channels above, and the full terms are published in the Terms of Service and the Refund & Cancellation Policy.
Is there an office I can visit?
No. NovixMagnet is a fully online platform, based in Texas, United States, and serving business owners in more than ten countries. Everything — setup, management, support and billing — is handled online, which is exactly what keeps the plans at $10 to $49 a month instead of agency prices.
Still deciding? Just ask.
There’s no sales script waiting on the other end. Ask what a tool does, what it costs, or whether it fits a business like yours — and get a straight answer. If it’s not a fit, you’ll be told that too.
⚡ Founding prices rise soon — lock yours in.
✓ Cancel anytime
✓ No credit card to start
✓ See it before you pay
