1. Information We Collect

We collect the following categories of personal information:

a) Information you provide directly:

• Name and business name
• Email address
• Phone number (including WhatsApp)
• Business information (industry, services, location, logo, content)
• Payment information (processed via secure third-party payment processors — we do not store full card details)
• Communications you send us via email, WhatsApp, or our contact form

b) Information collected automatically:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Device type (desktop, mobile, tablet)

c) Information related to your subscription:

• Domain name registered on your behalf
• Business email address associated with your domain
• Website content, files, and materials you provide
• Billing history and subscription status

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services
• Design, build, and launch your business website
• Register and manage your domain name
• Set up and manage your business email inbox
• Process payments and manage your subscription
• Communicate with you about your account, service updates, and support
• Respond to your inquiries and provide customer support
• Improve our services and user experience
• Comply with legal obligations
• Protect against fraud, abuse, and security threats

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

3. Legal Basis for Processing (GDPR)

For clients in the European Union and United Kingdom, we process your personal data under the following legal bases:

• Contract performance: Processing necessary to deliver the services you have subscribed to
• Legitimate interests: To operate, improve, and protect our business and services
• Legal obligation: Where required by applicable law
• Consent: Where you have explicitly provided consent (e.g., marketing communications)

4. Data Sharing and Third Parties

We may share your information with trusted third-party service providers who assist us in delivering our services, including:

• Payment processors (to handle billing securely)
• Domain registrars (to register and manage domain names)
• Hosting providers (to host your website and email)
• Analytics tools (to understand usage of our website)
• Communication tools (including WhatsApp Business)

All third-party providers are required to handle your data securely and only for the purposes we specify. We do not share your data with third parties for their own marketing purposes.

We may disclose your information if required by law, court order, or governmental authority.

5. Data Retention

We retain your personal data for as long as your subscription is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

Upon cancellation of your subscription:

• Your website files will be deleted within 30 days of cancellation
• Your email inbox and all associated data will be permanently deleted at the time of cancellation
• Billing and account records may be retained for up to 7 years for legal and tax compliance purposes

Domain name registration records remain with NovixMagnet as the domain owner until the domain is transferred or expires.

6. Data Security

We implement industry-standard security measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit
• Secure hosting infrastructure with regular security updates
• Access controls limiting who can access your data
• Regular website backups

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data (subject to legal obligations)
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to non-discrimination for exercising privacy rights.

To exercise any of these rights, please contact us at hello@novixmagnet.com or via WhatsApp at +1 (945) 254-2944. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences and session data
• Analyse website traffic and usage patterns
• Improve website performance

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

NovixMagnet serves clients worldwide. Your data may be processed and stored in countries outside your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required by applicable law.

10. Children’s Privacy

Our services are intended for business use by adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: hello@novixmagnet.com
• WhatsApp: +1 (945) 254-2944
• Website: novixmagnet.com/contact