2. Who we are

NovixMagnet is a brand and trading name operated by WinJobs LTD, a company registered in Israel, company number 515366607.

Registered office: Hagefen 6, Kiriat Gat, Israel. Contact: info@novixmagnet.com.

3. Before you pay anything

3.1 Creating an account is free and requires no payment card.

3.2 Each tool you choose is set up from your own answers and shown to you before any charge is made. If you decide not to keep it, no subscription starts and nothing is charged.

3.3 For Lead packages, which cannot be previewed as a finished asset, the equivalent applies: a free availability check for your trade and area, and full access to a CRM demonstration environment, before any charge.

3.4 Because of this, there is no “trial period” to refund and no accidental first charge to reverse. The first charge happens only after you have approved what you are buying.

4. How billing works

4.1 Each tool is a separate recurring monthly subscription, charged on the monthly anniversary of the date you approved it.

4.2 Prices are in US Dollars. Applicable taxes may be added where required by law.

4.3 Payments are processed by Tranzila and PayPal. Your bank or card issuer may apply currency conversion or foreign transaction fees, which are outside our control and are not refundable by us.

4.4 Subscriptions renew automatically until cancelled.

5. How to cancel

5.1 You can cancel any tool by contacting us on WhatsApp at +1 (945) 254-2944 or by email at info@novixmagnet.com, from the email address registered to your account.

5.2 Tell us which tool or tools you wish to cancel. If you do not specify, we will ask before cancelling anything.

5.3 We will confirm your cancellation in writing, with the date on which it takes effect. Keep that confirmation. A cancellation is effective when we confirm it.

5.4 There is no cancellation fee, no exit charge and no notice period.

6. When cancellation takes effect

6.1 Cancellation stops the next monthly charge.

6.2 The tool remains fully active until the end of the month you have already paid for. You keep the service you paid for.

6.3 If you cancel on the same day a renewal charge is taken, contact us and we will treat the cancellation as applying to that charge and refund it, provided you contact us within 48 hours.

6.4 Cancelling one tool does not cancel any other. Each is independent.

7. Refunds

7.1 Monthly subscription fees are not refunded on a pro-rata basis. When you cancel, you keep the tool until the end of the month you paid for, rather than receiving part of that month back.

7.2 This is because the service for that month — hosting, management, content publication, reporting and support — has been provided or is being provided for the full month.

7.3 Sections 8 and 9 set out the circumstances in which we do refund.

8. Where we do refund

We refund in the following cases:

8.1 Duplicate or incorrect charges. If you have been charged twice for the same month, charged for a tool you did not approve, or charged after a confirmed cancellation, we refund the incorrect amount in full.

8.2 Charge after cancellation. As set out in section 6.3.

8.3 Undelivered lead packages. If you cancel a Lead package while leads you have paid for are still undelivered, we will either deliver the outstanding leads within a reasonable period or refund their pro-rata value, at our election. We will tell you which applies when you cancel.

8.4 Service we could not provide. If we charge you for a tool and are then unable to provide it for reasons within our control, we refund the amounts charged for the period in which it was not provided.

8.5 Where the law requires it. Nothing in this policy limits a refund we are required to make under applicable mandatory law.

8.6 Approved refunds are made to the original payment method, normally within 14 days of approval. The time it takes to appear on your statement depends on your bank or payment provider.

8.7 We do not refund for: a change of mind after approving a tool; a lead that did not become a customer; a search ranking that did not improve; bookings or enquiries that did not arrive; the actions of a third-party platform such as Google or Meta; or your failure to use a tool you subscribed to.

9. What happens to each tool when you cancel

Business Website

The website is taken offline at the end of your paid month. Hosting, maintenance and backups stop. The domain and the business email inbox are covered in section 10. You can request an export of your website content within the 30-day window in section 11.

Google Business Profile

Weekly content publication, updates and reporting stop. Your profile itself is not deleted. Where the profile is held under an account controlled by us, we transfer management access to you on request. Your existing reviews and history stay with the profile.

Facebook Business Page

Weekly content publication and reporting stop. The page is not deleted. Our management access is removed and yours remains. Followers, history and previously published content stay with the page.

Instagram Business Profile

Weekly content publication and reporting stop. The profile is not deleted. Our access is removed and yours remains. Followers, history and previously published content stay with the profile. If your account was converted from a personal account, it remains a business profile unless you convert it back yourself.

Appointment Scheduling (NovixBooking)

The booking system stops accepting new bookings at the end of your paid month, and your booking links stop working. Bookings already in your calendar are not cancelled by us — they remain in the calendar you synced, and you are responsible for honouring them. Request an export of your appointment data within the 30-day window if you need it.

CRM

Access to the CRM ends at the end of your paid month. Your lead and customer records, quotes, work orders and history are retained for the 30-day window in section 11, during which you can request an export. Export your customer data before that window closes. Your connected payment provider is unaffected — that relationship is directly between you and them.

Search Visibility (Local SEO / Full Growth)

Monthly page updates, article creation, local mentions work, review requests and reporting stop. Content already published on your website remains on your website for as long as your Business Website subscription continues. If your Business Website subscription also ends, the website goes offline and that content goes with it.

Lead packages

Lead delivery stops at the end of your paid month. Leads already delivered to you are yours to work. Undelivered leads are handled under section 8.3. Where the CRM was included with your Lead package and you have no separate CRM subscription, CRM access ends with the package, subject to the 30-day export window.

11. Your data after cancellation

11.1 We retain the data associated with a cancelled tool for 30 days after the subscription ends.

11.2 During that window you can ask us for an export of your data, or reactivate the subscription and continue where you left off.

11.3 After 30 days, that data may be permanently deleted and cannot be recovered.

11.4 We may retain certain records beyond that period where we are required to by law — for example billing records for tax purposes, and evidence of lead consent. See the Privacy Policy.

11.5 It is your responsibility to export what you want to keep within the 30-day window. We will remind you when we confirm your cancellation.

12. Failed payments and suspension

12.1 If a payment fails, we will notify you and may retry the charge.

12.2 If payment remains outstanding, we may suspend the affected tool. A suspended website is not visible to your customers, and a suspended booking system does not accept bookings.

12.3 If payment remains outstanding after suspension, we may terminate the subscription. The 30-day data window in section 11 then runs from the date of termination.

12.4 Bringing the account up to date restores the tool, subject to the domain still being available and the third-party platform still permitting it.

13. Chargebacks

13.1 If you believe a charge is wrong, contact us first. Almost everything is resolved faster that way than through a bank dispute.

13.2 Raising a chargeback on a charge that is validly due is a breach of the Terms of Use, and we may suspend or terminate your tools while it is outstanding.

13.3 We reserve the right to recover amounts validly due, together with any fees charged to us by the payment provider in connection with a chargeback we successfully dispute.

14. Business customers and statutory rights

14.1 NovixMagnet is supplied to businesses, for business purposes. By subscribing you confirm you are acting for purposes relating to a trade, business, craft or profession.

14.2 Consumer protection rules that apply only to consumers — including the statutory distance-selling cancellation rights available to consumers under Israeli and European law — do not apply to business customers, and this policy is what governs cancellation and refunds for you.

14.3 Where mandatory law in your jurisdiction nonetheless grants you rights that cannot be excluded by agreement, those rights are not affected by this policy.

15. Changes to this policy

15.1 We may update this policy. The current version is always published on this page with its effective date.

15.2 Where a change materially reduces your rights, we will notify you by email at least 30 days before it takes effect, and you may cancel before it does.

15.3 The version in force when you were charged is the version that applies to that charge.

16. Contact

To cancel, request a refund, or ask about anything on this page: info@novixmagnet.com, or WhatsApp +1 (945) 254-2944.

Related documents: Terms of Use · Privacy Policy.