A lead is a real person in your service area who asked for the service you provide, with working contact details — name and phone number. Not a purchased list, not an old database, not “might be interested someday.” Someone who raised their hand and asked. And each one is delivered to a single business: yours. That’s also why supply per area is limited — only as many businesses in a trade and area are taken on as the local demand can support. It’s the opposite of the big platforms’ model, where the same lead is sold to several competitors and the fastest finger wins.

Yes — you get full access to the CRM demo, with example leads already inside it, as soon as you create your free account. It’s the real system, not a video or a locked tour: change a lead’s status, send a message, build a price quote, turn it into a work order, close the job and watch the review request go out. Nothing you do there reaches a real customer, and nothing is charged. The monthly plan starts only if you decide to keep it. This is how every tool on the NovixMagnet platform works.

It’s the system your whole customer relationship lives in, and it comes with every leads package. Every lead and customer sits in one pipeline with status and notes. From that same screen you send messages and emails, build and send price quotes, turn approved quotes into work orders, take payment through your own connected payment provider, send collection reminders on what’s still open, and request a review the moment the job is finished. Nothing to install — it works from your phone or your computer.

Yes — $15 per month, month to month, cancel anytime. You get the complete system for the customers you already bring in yourself. The only thing you don’t get is the lead supply. If you later decide you want new customers flowing in too, you pick one of the leads packages and the same CRM keeps working, with delivered leads landing in it automatically.

That’s the point. Word of mouth, repeat customers, the call from the sign on your van, the neighbour who knocked — you add them in seconds and they get the same treatment as a delivered lead: status, notes, quotes, work orders, payment, review. One pipeline for everything, not two systems that don’t talk to each other.

You report it, it gets checked, and an invalid lead is replaced. Invalid means: unreachable contact details, outside your service area, or asking for a service you don’t provide. What doesn’t count as invalid: a customer who got a quote and chose someone else, or didn’t answer your first call — those are real opportunities, and winning them is the part that stays in your hands.

No closed job is guaranteed — and be careful with anyone who guarantees one. What is guaranteed is the opportunity: a real local customer who asked for your service, delivered to you alone, in real time. Leads arrive the moment a customer submits a request, with an alert to your WhatsApp or email — no batching, no daily digest. Turning opportunities into jobs depends on how fast you call, how you quote and how you serve, and leads called within minutes close at a completely different rate than leads called the next day.

Local service businesses — plumbers, electricians, renovators, cleaners, HVAC, movers, and more — in the areas with active demand. The free availability check answers this for your specific trade and city, honestly, before you pay anything. The CRM itself is available anywhere. You can move between packages as your capacity changes, start with the CRM alone and add leads later, or cancel anytime with no long-term commitment. And if a month closes short of the leads in your package, the missing ones carry over — delivery continues until you’ve received every lead you paid for.